Got questions? We’ve got answers.
We Deliver Daily Across Singapore. Got Questions? We’re Online Monday To Saturday, 8:30am To 5:30pm, Ready To Help With All Your Bento Needs.
💌 Email us: hello@thebentofactory.sg
📱 WhatsApp us: +65 9640 6345
Let’s get your bento fix sorted!
Yes! We’re proudly MUIS Halal Certified.
Yes — minimum order is 5 bentos per flavour.
We do next-day delivery — just place your order by 3pm and we’ll have it with you tomorrow. Orders after 3pm will be processed the following day.
Normally, no. But we can try on a case-by-case basis. WhatsApp us at 9640 6345 and we’ll see what’s possible.
We source and prep our ingredients fresh each day, so we need a little extra time to make sure your bento is at its best.
For orders above $1000, drop us an email at hello@thebentofactory.sg or WhatsApp 9640 6345 so we can assist you personally.
We accept major credit cards, PayNow, and Apply Pay, Google Pay.
Yes, it helps you checkout faster next time and see your past orders in one click.
Not at the moment. We focus on delivery and self-collection.
We deliver daily from 6:00am to 7:00pm.
Need your bentos bright and early? Orders between 6:00am and 9:30am come with a $30 early morning surcharge.
Islandwide, all across Singapore.
Our standard delivery fee us $30 per trip.
A delivery surcharge applies for certain areas:
Yes! Orders above $380 per transaction (before GST) enjoy free delivery.
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Please have someone ready to receive it. If no one’s home, our driver will leave it at your doorstep. No refunds for missed deliveries.
3017 Bedok North Street 5, #01-26 and #01-27, Gourmet East Kitchen, Singapore 486121
Daily from 6am to 7pm.
You’ll get a confirmation email right after placing your order. (Check your spam/junk folder if it’s not in your inbox.)
WhatsApp us at 9640 6345 with your order number and we’ll sort it out.
Sorry, once payment’s been made, we’re not able to shift your order date