Got questions? We’ve got answers.
We Deliver Daily Across Singapore. Got Questions? We’re Online Monday To Saturday, 8:30am To 5:30pm, Ready To Help With All Your Bento Needs.
💌 Email us: hello@thebentofactory.sg
📱 WhatsApp us: +65 9640 6345
Let’s get your bento fix sorted!
Yes! We’re proudly MUIS Halal Certified.
Yes — minimum order is 5 bentos per flavour.
Plan ahead, eat better — place your order at least 52 hrs in advance and we’ll have it ready, fresh and on time.
Normally, no. But we can try on a case-by-case basis. WhatsApp us at 9640 6345 and we’ll see what’s possible.
We source and prep our ingredients fresh each day, so we need a little extra time to make sure your bento is at its best.
Going big? We've got you.
For orders above $2,000, email hello@thebentofactory.sg or WhatsApp for a little extra help with planning your order.
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
All prices listed on our website are before GST. The applicable GST will be calculated and reflected at checkout.
Yes, it helps you checkout faster next time and see your past orders in one click.
Not at the moment. We focus on delivery and self-collection.
We deliver daily from 6:00am to 7:00pm.
Need your bentos bright and early? Orders between 6:00am and 9:30am come with a $30 early morning surcharge.
Islandwide, all across Singapore.
Our standard delivery fee is $50 per trip.
A delivery surcharge applies for certain areas:
Yes! Orders above $380 per transaction (before GST) will enjoy free delivery. However, location surcharges and early morning surcharges will still apply.
Please have someone ready to receive it. If no one’s home, our driver will leave it at your doorstep. No refunds for missed deliveries.
Yes, self-collection is available at our central kitchen located at 3017 Bedok North Street 5, #01-26, Gourmet East Kitchen, Singapore 486121.
Collection timings are available daily from 6:00 AM to 7:00 PM. Please note that an early morning surcharge of S$30 applies for collection timings between 6:00 AM to 9:30 AM.
Yes, we’ve got you covered — disposable eco-friendly cutlery and napkins are included unless otherwise specified.
You’ll get a confirmation email right after placing your order. (Check your spam/junk folder if it’s not in your inbox.)
WhatsApp us at 9640 6345 with your order number and we’ll sort it out.
We get it — plans change. Here’s how it works:
Kindly drop us an email at hello@thebentofactory.sg at least 5 working days before your delivery date.
(Cut-off time is 5:00 PM — anything after will be counted as the next working day.)
Cancellation and postponement fees are calculated based on the invoice amount.
For cancellations:
For postponements:
Festive periods:
Orders scheduled within 7 days before or after Christmas (25 Dec 2026) or CNY (6 Feb 2027) cannot be cancelled or postponed once confirmed.
